Recall mania continues and this time Maruti Suzuki is replacing fuel pump gaskets of the A-Star, following reports of anomalies in the fuel tank. Approximately 1 lakh cars (including exports), manufactured before August 22, 2009, will get new fuel pump gaskets and O rings. The company came across this issue last November as part of a regular quality monitoring process. Maruti started contacting the customers in December, 2009. The cost incurred in the replacements will be shared with the supplier partner.
In Pune, customers received phone calls and SMSs from the dealers, asking them to bring in their cars for the replacement. A gasket and ring replacement means that the rubber part is defective, leading to leakages or chances of a leakage. The problem occurs when fuel is filled to the brim, beyond the fuel auto cutoff position, creating the possibility of fuel leakage from the fuel pump mounting area. The company maintains it to be proactive step and no problem has been reported by customers.
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March 4, 2010 at 4:22 pm
As you all know, Maruti is customer centric organisation and safety of its customers is prime. however its only a precautionary step and so far they have not received any complaints from any customer. It just proves that customer centric focus. i owned a-star.but i dont have any problem still now
March 5, 2010 at 2:41 am
Dhusyanth, many car manufacturers are customer centric. Just check the amount of recalls happening worldwide and you will know what I am talking about.
March 5, 2010 at 1:42 pm
@ fas “If human doesn’t makes mistake, then who else will?”…But Rectifying those mistake is important..And maruti does it..
March 5, 2010 at 8:59 pm
Dhusyanth, yes they do it, but never made the recall official which is kinda silly as everyone sends out official notice. Just because in our country the authorities are a little laid back, the companies are taking advantage.
March 9, 2010 at 12:26 pm
fas, If they made the recall official at earlier stage ,all customer get unnecessary confusion…by taking that in mind,they sends out official notice to every one…
March 9, 2010 at 11:08 pm
Dhusyanth, what ever said and done, I am not with Maruti for keeping quite just because Indian laws are not strict.
December 4, 2010 at 6:29 pm
I procured a new A-star VXI on the month of August. Milage is only 12kM/hr.
Engine is not smooth. The quality of Aluminium used for Engine cover is far from satisfactory level. It is rusting.