You may cancel your appointment up to 12 hours prior to the selected slot. Any later than that a cancellation fee of Rs. 200/- will be levied and the balance will be refunded back to you within 15 working days of the cancellation.
You may request for the cancellation/refund via THIS link.
If your service is completed, there is no refund applicable. However, you may raise grievance if you are dissatisfied with any aspect of the service.
You may post your grievance via the ‘contact us’ link.