Maruti Suzuki has expanded its after-sales service portfolio with the introduction of pre-paid maintenance packages designed for both private and commercial vehicle customers. The new offering aims to provide greater cost predictability and convenience for owners throughout their vehicle ownership journey.
Called the Smart Maintenance Plan (SMP), the program can be purchased either at the time of buying a new vehicle or later through the company’s authorised service network. The plans are available to existing customers as well, allowing a broader section of vehicle owners to benefit from the initiative.
The maintenance packages come with several service options tailored to different customer requirements. These include labour-only coverage, combined parts and labour packages, maintenance plans for commercial vehicles, customer-requested service work and coverage for consumables such as engine oil and coolant.
Maruti Suzuki has also introduced an optional wear-and-tear protection component under selected plans. This additional coverage extends to parts that typically require replacement during regular vehicle usage, including clutch and brake components.
According to the company, customers opting for the pre-paid plans can receive a 10% reduction in labour charges, along with additional savings on eligible parts and consumables. Another key feature of the program is protection from future increases in service costs for items covered under the selected package.
The Smart Maintenance Plan is available across multiple tenure and mileage combinations. For private vehicle owners, coverage options range from 2 years or 20,000 km to as much as 10 years or 100,000 km. Commercial vehicle customers can choose plans extending up to 10 years or 160,000 km.
The launch reflects a growing trend among automakers to offer structured maintenance programs that help customers manage long-term vehicle ownership costs while encouraging regular servicing through authorised workshops.