Nissan hasy inaugurated the Field Quality Centre (FQC) and the Training Centre in its manufacturing facility at Oragadam. Quality is the cornerstone of the Nissan Brand and FQC continually seeks to improve the product quality in the field. The FQC aims to better understand the needs of Nissan’s diverse range of customers and build vehicles with a high-level of customer satisfaction. The Training Centre, which is built as per Nissan Global Standards, in terms of Facilities, Tools & Equipments, is aimed at consistently achieving “Fix it right the first time” concept.
The FQC which is about 650 sq.mts is based on the principles that there is no limit for Quality improvement and there are no easy routes for Quality improvement. FQC activity includes FQIA (Field Quality Investigation & Analysis) and Joint Analysis (Among Suppliers and Nissan’s R&D, Production, Quality Assurance & Market Quality). FQIA Joint Analysis provides the benefit to take immediate countermeasures on customer complaints. The Training Centre covers nearly 1,500 sq.mts of operational area, and includes three large classrooms, a new model training facility, a conference room and 6 work bays and an excusive area for Body Repair and Paint Trainings. All the training courses are based on Nissan’s training standards and have been customized for the needs of our Indian business.
Apart from Technical Training, Customer Handling and Customer Relationship Trainings Programs will be imparted at the Training Centre. Every new Nissan dealership, across India, will undergo training before start of operations. They will be trained on how to showcase the Nissan showrooms that are built on global Nissan standards – with best-in-class modern facilities. Their skills will be continuously upgraded and they will be trained on various new technologies & new vehicle models. Some of the other training programs will be on Nissan Service Technician Education Program and Nissan Service Advisor Education Program.