A customer doesn’t get his Isuzu D-Max V-Cross delivered in spite of full payment!
Mr. Tapaswi, a resident of Pune, had paid Rs. 15.30 lakh for an Isuzu D-Max V-Cross to Viiraaj Isuzu in August this year and unfortunately, is yet to receive the delivery of the car. The said dealership was shut down in November and the customer has filed a case in the Consumer Court. The car was booked in his brother’s name and he was supposed to get the vehicle delivered in two days after the full payment was done, including the loan amount from the bank. In spite of the full payment being done, there were unexplained delays in the delivery time and again.
According to an email from the head of the dealership, they had promised to deliver the vehicle by 25th August and bear one EMI as well, due to the delay, however, this also hasn’t been done. The company (Isuzu) had published a notification in the Times of India declaring that the said dealership is no longer authorised to sell its vehicles while the customer’s emails to the company officials remain unanswered.
The first hearing of the Consumer Court was held on 20th December and none from the dealership had turned up. While the customer is battling for justice, Isuzu claims that they should be excused from the case as it is a deal between the dealership and the customer.
Looking at the incident on a whole, it seems that the dealership and the company had some internal conflicts. The customer is now paying EMIs for a car that he hasn’t received at all.
Isuzu D-Max V-Cross Delivery
– A customer hasn’t been delivered his Isuzu V-Cross in spite of full payment
– Car booked in early August 2017
– Viiraaj Isuzu (dealer) shut down in November
Source – Team-BHP.com