Kawasaki delivered bikes to 13 customers cheated by its Navi Mumbai dealer. SNK Kawasaki had failed to deliver motorcycles, despite receiving payments.

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Kawasaki delivered bikes to cheated customers to reinstate its image

India Kawasaki Motors (IKM), the Indian arm of the Japanese motorcycle maker, delivered 13 bikes to customers (in an event in Pune) who have been waiting for more than six months. The customers had booked and paid full amount for the motorcycles to SNK Palm Beach, Navi Mumbai who was the company’s principal dealer for Mumbai. The dealership was terminated on 1st September 2016 as SNK failed to deliver to its commitments towards its customers.

Kawasaki was informed that SNK had been collecting money from customers for motorcycles without placing orders with them. When SNK realised that it could not deliver the motorcycles to customers, SNK started refunding payments to customers with post-dated cheques. Few of the customers cheques were eventually dishonoured several times. Customers had paid money in full to SNK and many had taken loans to buy motorcycles, who continued to pay the bank EMIs, while SNK seemed to have no intention of making refunds or deliver the motorbikes.

Kawasaki will also file a criminal case against SNK and will pursue this matter with the help of its lawyers. The H2 maker would like to assure its customers that they are committed to them and it has always been their endeavour to provide the best possible experience. The company though is yet to announce a new outlet for Mumbai, but things right now are still in process and haven’t been finalised yet.

Kawasaki Delivers Bikes To 13 Customers

– The dealer had failed to deliver bikes, despite receiving payments
– The incident affected Kawasaki’s sales in Mumbai and Navi Mumbai region
– Kawasaki is yet to finalise a new dealer for the Maharashtra capital

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